Grooming Guide to understanding rates and services.
Disclaimers, Policies and Grooming education.

           

We offer the best prices compared to surrounding shops
*Prices quoted over the phone are not final.   

*Prices are change according to potential variables.

Baths and Brush start at $25  
Bath and full Haircut start at $45

All services INCLUDE:  Shampoo, Conditioner, blow dry, brush out, nail trim, sanitary trim, and ear cleaning.
Anal Gland expression is NOT included unless customer specifically requests service.  Please call us or read further to learn more.


Products

  • Shampoo  Biodegradable, Hypo "Aloe" Genic.  By Natures Specialties;  mild and cleansing.
     
  • Conditioner Biodegradable, coconut-based. By Nature's Specialties; soothing and rich
     
  • Flea Shampoo Biodegradable.  Neem Oil based.  By Nature's Specialties;  soothing and refreshing.              
    *Although it is effective in killing the fleas on the pet, it is not a long-term solution. 

    We recommend the following steps:
    First, bathe your pet.  Second, vacuum and wash all areas/items your pet spends the most time in.  Lastly, (optional) is to treat your dog with a monthly anti-flea solution either from your vet, or OTC.
     
  • *Note: Flea medication (OTC ex: Frontline, Advantage) may take effect after 48 hours, sometimes even a week or two.  Always read warnings.

    *We are happy to use a prescribed shampoo by your veterinarian, or a shampoo you've used at home. 
    Just note, human-grade shampoos have a different PH balance and may or may not dry the dogs coat which can lead to dry skin.

Services

  • Nail Trim  One of the scariest things about grooming for pets is nail trimming.  We clip nails and follow with a sanding tool to smooth rough edges.  In rare cases, we notify owners if pets achieve an unhealthy level of stress from nail trim, and we may even suggest a visit to the vet to have it done...whatever is best for the pets health and well being

    *While there is no excuse for cutting too short and causing bleeding, the truth is it does happen sometimes, for example, with very nervous dogs, or simply dogs with black nails which make it challenging to see just where to cut. In any case, we stay committed to our full disclosure philosophy.
     
  • Anal Glands  Many grooming shops offer this as an add on.  We do not unless your vet recommends having them expressed due to a previous surgery, trauma, etc, or regularly have them expressed at every grooming visit in the past, or if you simply would like the service. 

    *Anal glands are pockets that reside just beneath the wall of the rectum.  They are used to store the dogs "identity", which is why they spray their poop after they defecate...they're marking their scent for the next dog to learn about them.  Dogs have been expressing their own glands for millions of years.  They do it by licking or dragging their behind on the ground.   Forcefully expressing glands can potentially cause more harm than good.  Please watch this informative video to learn more.


 

  • Ear cleaning   We only use a mild clove oil-based ear solution (Vet's Best Ear Solution) with healing properties and vitamin E.  It does not contain any alcohol like most other ear cleaners do.  Alcohol based ear cleaners are less expensive, and can potentially lead to irritation and redness.  Yes, we only use the best stuff on the market.

Teeth Brushing  We use a simple canine toothbrush with canine toothpaste and only recommend it if you're either brushing at home, or want to start a consistent regimen:)

If your pet has a more serious need such as teeth scaling, we'll gladly refer you to some non-anesthetic pet hygienists or vets whom we've personally worked with in the past.

  • Anesthesia-Free Teeth Deep Cleaning. 
    Licensed, freelance, hygienist-Amanda
     
    1st Wednesday of every month at Pet Haven Spa in Burbank

    Book your appointment by calling:
    Amanda at: 951.313.1789
    or
    Pet Haven Spa at: 818.260.0511

Dog Sizes and Hair Types

           *Breed sizes for Example purposes only.

  • Short Hair      S     Chihuahua mixes, Italian Greyhounds, Brussels Griffon
    Short Hair     M     Beagles, Jack Russel
    Short Hair      L     Pit Bull, Rottweiler, Pointer
     
  • Long Hair      S     Maltese, Yorkie, Shih-Tzu
    Long Hair      M    Tibetan Terrier, Mini Schnauzer, Cocker Spaniel
    Long Hair      L      Husky, Samoyed, Retriever

     

Reasons for potential Price change

          Example purposes only
 

  • Dense/Double-Coated dogs:   Husky, Shetland, German Shepperd.  These are just a few examples of dog breeds that require more than average brushing time.
     
  • Puppies:   Puppies can be more time consuming than older dogs...the smells and sounds are new to them, and they naturally won't know whats going on.  Haircuts may or may not be symmetrical or perfect, as the first time should be about getting them comfortable with grooming so they do well each time after that. 
            
  • Senior Dogs:  Senior dogs generally take much longer, as they are unable to stand on their own, get in/out of tub, or stand on the grooming table.  Many times, we require more than one staff member to groom your pet for the entirety of the groom.  If its nearly impossible to conduct a thorough grooming, we may suggest visiting the vet where they are specially equipped for impaired pets..

    Return or After haircut trim/adjustment
    Communication and specific detail is vital when when it comes to achieving that great haircut for your pet. 
      
    Our policy for any returns (i.e. "fix-up" "touch-up" or "adjustment") is 3 days from the haircut with an appointment.
  • The reason we allow only 3 days, is because your pets coat must be clean, free of dirt and dander in order to complete a symmetrical trim.  We also have to care for our tools, as well as accommodate other customers who have been previously scheduled for an appointment.  Thank you for your understanding.

Pet Skin Care

Heavily matted dogs  
We do all we can to ensure quality of care thus, we will not brush out a heavily matted coat.  It's far too painful and discomforting to your pet and it can be much costlier for the owner because of the time it takes to brush such a coat.  Redness and bruising after grooming can and has occurred, in dogs with heavy matting. 

When the matting sits so close to the dogs skin, bruising or redness that wasn't there before the haircut, may become visible due to the clotting nature of mats on the dogs skin.  Same issue can occur to dogs' ears..if there is severe matting on the ears, "hematomas" or blood clots can develop.

In any case, we might recommend shaving off coat and starting anew.  It'll grow back fast, and you'll have a great new start!

Hot Spots, Hot Spots, Hot Spots!!
A hot spot is an overabundance of bacteria.  It can occur at any point, and can be attributed to water/being in the pool, a flea bite, and food allergy/sensitivity.

It's a good idea to shave the area so no hair/pus clot the process of healing.  Next, disinfect the area. Lastly, clean the area daily and keep the dog from licking (use cone/Elizabethan collar at your discretion).

Clipper Alopecia
Clipper Alopecia occurs when your pet is shaved down to the closest length to the skin, resulting in the hair growing back in patches.  It's a side effect of shaving very close to the skin.  In breeds such as Huskies and Pomeranians with "Double coats" the hair sometimes never grows back the same.


Exempt Dogs

  • High anxiety/Dogs known to be hyper sensitive at the groomers.  We may suggest scheduling an appointment with us at a time when there are no other dogs and very low activity in the shop such as early AM.  If it's a mild anxiety, we will always work towards comforting your dog, and we may also recommend a mild all-natural sedative such as "Rescue Remedy" which you can purchase at any pet supply store.
  • Human (Male or female) aggressive dogs. We may suggest taking your pet to his/her veterinarian and discussing a sedative in order to be groomed
  • Dogs with exposed wounds
  • Tick/Flea infested dogs
  • Puppies under 4 months of age
  • Dogs w/any type of cough